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Terms and Conditions

1 Status of Terms

1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of All Window Films ("All Window Films", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for All Window Films services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or All Window Films has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, All Window Films has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the All Window Films site (or any portion of it).


2. Place of performance and applicable law.

All Window Films is a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. All Window Films makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.


3. Placing an order

3.1 When placing an order with All Window Films you have to have read and agree with the terms and conditions prior to completion of your order.

3.2 We consider the contract of sale to be formed at the point of despatch by us of your goods.

3.3 Goods supplied to you by All Window Films will correspond with their prices and description (subject to E & OE). If at any time this is not the case All Window Films will give you the right to reject the goods within a reasonable time period for a full refund.

3.4 In the unlikely event that an incorrect price is shown on our website All Window Films reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

3.5 Any shortages or damage to parcels when received must be notified to us by phone on 0333 800 2400 within 48 hours or receiving your goods. Any claim outside this period for damaged or missing items will be rejected.

3.6 Should an item be out of stock or discontinued we will substitute this with an alternative product of similar or identical specification if this option is available.


4. Right to cancel

4.1 You have the right to cancel your order from the point of placing your order until 14 working days after receipt of your goods. This is the cooling off period. All cancellations must be confirmed in writing within 14 working days of receiving the goods, quoting your order no and your postcode. We will then give you a cancellation number pertaining to your order for your reference. Any goods received that haven't been cancelled in this way will not be dealt with under the cooling off period.

4.2 Where All Window Films have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to All Window Films . All Window Films will accept returned goods with their original packaging and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.

4.3 Where All Window Films have supplied goods to you, these goods must be returned to All Window Films, Returns Department, 1 Wetheral Close, Hindley Green, Wigan, WN2 4HS or be available for collection by All Window Films . The cost of returning goods is non-refundable, and where All Window Films collects goods the direct cost of such will be deducted from the refund. Any parcels returned to us from the courier as un-collected / undelivered will be refunded in full minus the cost of return postage which in some cases can be £15 - £25, due to size of consignment, but normally around £12

4.4 Once notice of your cancellation has been received in writing All Window Films will make a refund of the contract price to your debit or credit card used to purchase the goods. A re stocking fee of 20% of the total order value will be charged. This will be done within 14 days of the date of cancellation or within 14 days of the goods being returned back to us.

4.5 All monies will be refunded within 14 days of cancellation date if goods have not been shipped.


5. Content

5.1 All Window Films shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. All Window Films will only be liable for consequential losses within the contemplation of the parties.

5.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of All Window Films . When you activate any of these you will leave the All Window Films site and All Window Films has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of All Window Films .


6. Limitation of Liability

6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of All Window Films .

6.2 Subject to clause 6.1, you agree that All Window Films shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under All Window Films direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where All Window Films has been advised of the possibility of such loss or damage).

6.3 The only liabilities that All Window Films can exclude are those arising from the following.

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of All Window Films .

6.3.3 For any business losses, and/or losses to non-consumers.


7. Delivery

Orders received by 1pm are normally dispatched the same day . If All Window Films cannot deliver within 3 days you will be notified within 48 hours to arrange another time for delivery, or if you would prefer, to cancel your order. For a complete explanation of delivery charges please see delivery details page ...click here


8. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by:


0333 800 2400

or write to:
Customer Service Department
1 Wetheral Close

Hindley Green



All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.


9. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of All Window Films or its content providers. As a visitor to the All Window Films site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without All Window Films prior written consent is strictly prohibited.


10. Matters Beyond our Reasonable Control

All Window Films shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.


11. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.


12. Site Security

The entire checkout process for the All Window Films web site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail sales@allwindowfilms.co.uk